Onboarding & Customer Success
Seamlessly launch and sustain a successful eTraining program with the most effective implementation and support resources available in the AEC training space.
Beyond providing a comprehensive training platform, Global eTraining also provides an ongoing partnership and support program to ensure continuous eTraining adoption and ROI.
With more than 17 years of proven success, our onboarding and customer success program is utilized globally to seamlessly implement and sustain successful eTraining programs via a team of dedicated support specialists, a tried-and-true roadmap for onboarding and training adoption, and most importantly, a clear focus on your team’s unique needs and goals.
Ready to begin implementing and optimizing your recently purchased GeT training?
Experience unmatched support
Partner with a dedicated team of onboarding and customer success experts, equipped with the experience, tools and best practices to implement and optimize your eTraining program according to the unique needs of your team.
Account Manager
Your Account Manager will ensure you are aware of the latest GeT products, courses, features and promotions. They will provide tailored recommendations and proposals aligned with your corporate goals and budget.
Customer Success Manager
Your Customer Success Manager will work alongside you to ensure a seamless onboarding process, achieve your team’s unique training goals, and provide reporting and analytics with optimization recommendations. They will share exciting ways to boost eTraining adoption and get the most out of your subscription.
Technical Specialist
Our Technical Specialists are ready to support you and your team with any technical issues or questions you might have. They are available to provide live demos for your team, troubleshoot issues, or whatever else you might need.
Launch & sustain effective training
Your dedicated support team will partner with you for successful preparation, implementation and optimization of your GeT subscription – working to ensure you meet you team’s unique training goals, and experience continuous training adoption and engagement.
Plan & prepare
for success
Together, we’ll review your company’s unique training goals, and provide your admins with comprehensive training on the various tools and dashboards used to track progress, build custom content and optimize training ROI.
We’ll discuss and cement plans for the communication and rollout of GeT to your team – ensuring you have the tools and support needed for a seamless launch.
Onboarding &
implementation
With planning and preparation complete, we are ready to begin rolling Global eTraining out to your team!
GeT provides extensive support to both admins and learners during this (and every) phase of your eTraining journey. This includes the ability to meet for one-on-one support calls, access to comprehensive onboarding packages, as well as simple how-to videos, Helpdesk support and FAQs – all to ensure a simple and smooth onboarding experience.
Ongoing support
& optimization
Our partnership doesn’t end at implementation – in fact, this is where so much of it begins!
Your personal support team will continue to work alongside you, holding open channels of communication for continuous support, monitoring account health and providing regular reports with optimization recommendations and in-depth training metrics to track learner engagement, growth satisfaction.
Your dedicated team is also available for one-on-one strategy sessions, technical support and additional training as needed – providing the resources and aid to meet and surpass your training goals!
Book Your Onboarding Meeting
Ready to begin implementing and optimizing your recently purchased GeT Business or Business Plus subscription? This is where to start!
Book a meeting below to begin setting your unique training goals, training your administrators and familiarizing yourself with the extensive tracking, reporting and course-building tools now at your fingertips!