Can your business sustain itself by competing on price alone? Have you cut your overhead and profit down to next to nothing and still find it hard to compete? Find out how to differentiate your company by creating a positive emotional experience instead of a reliable transaction. Find out how to tap into the intangible, emotional side of the business to make your company stand out. Find out how to increase business opportunities without cutting costs. Look at case studies where companies have implemented emotional intelligence principles as a strategic initiative to improve business. You will leave with not only the principles but also practical ideas to implement the very next day!
After taking this course, you will be able to:
- Recognize that people buy construction services when they have a positive, emotional experience with the service provider
- Build and implement a methodology that addresses all aspects of your business to create a positive emotional experience, with your clients and stakeholders, on all projects
- Describe how these emotional intelligence concepts increase the success of your organization