Definition of Success | Tracking Metrics |
Utilization Did my team use it? | Engagement, Completion, Time Online |
Reaction Did my team like it? | Employee Satisfaction |
Learning Did my team learn? | Testing, Certification |
Transfer Is my team more effective? | New Tool Adoption, Thought Leadership |
Results Is my team more efficient? | Increased Billable Hours, Decreased Rework |
Economics What's the ROI? | Benefit-to-Cost Ratio |
Onboarding & Customer Success
Rollout Plan Template
Customer Kickoff Kit
Access our tried-and-true template and customizable rollout plan to help structure your training implementation process.
Goals
Start with a clear definition of success. Use this section to outline the specific, measurable objectives your team wants to achieve through training.
Your goals will guide the entire rollout plan, so we’ve included example success metrics to help you align your vision from the start.
Timeline
A thoughtful timeline sets the pace for success. Your rollout schedule should be tailored to your team’s needs, from initial announcements to onboarding sessions and ongoing check-ins.
Our suggested timeline is
- Week 1: Announcement & Account Setup
- Week 2-4: Onboarding Sessions & Initial Training
- Ongoing: Progress Tracking & Feedback Collection
Use this as a starting point to build a realistic, achievable training journey. Your Customer Success Manager can work to tailor this to your team’s own unique goals.
Responsibilities
A strong rollout starts with the right people. Use this section to identify key stakeholders and internal champions, like:
- L&D Leads
- Department Managers
- Subject Matter Experts
- Project Leads
…who will drive implementation forward. Clear roles and ownership help keep momentum strong and engagement high.
Click below to access our complete rollout template, which can be completed alongside your Customer Success Manager.
Your support resource
GeT the help you need, when you need it.
Technical support & FAQs
GeT your questions answered via in-depth FAQS or submit and track support tickets for one-on-one expert support.
Customer Success representatives
GeT in contact with your dedicated Customer Success representative.
Patty Kimber
pattyk@globaletraining.ca
+1 780.980.9344
Meet with Patty →
Karthik Sampath
karthiks@globaletraining.ca
+1 587-968-6220
Meet with Karthik →
Brandon Jolie
brandonj@globaletraining.ca
+1-877-414-0200
Meet with Brandon →
Deedee Johnson
deedeej@globaletraining.ca
+1 403-807-0502
Meet with Deedee →
Live training session
GeT the information you need via an online training session with our Customer Success team.